SAUVAGE-MP

When you place an order, we work to ensure that the shipping and delivery processes are smooth and fast. Here's what you need to know about shipping and delivery:

1. Shipping Options

When placing your order, you can choose the shipping option that best suits your needs. Different shipping options may vary in terms of speed, cost, and delivery time. For more information about shipping options and fees, please visit our “Shipping Options” page.

2. Delivery Time

The delivery time of your products may vary depending on the type of products ordered and the shipping method selected. You can check the estimated delivery date of your items in your shopping cart.

3. Order Tracking

You can check the status of your order at any time. Once your order is shipped, you will receive a tracking number and the shipping company’s details. With this information, you can easily track your order.

4. Delivery Address

Please make sure that you provide the correct delivery address and contact information when placing your order. We cannot be held responsible for delays or issues caused by incorrect address information.

5. Delivery Fees

Shipping costs may vary depending on the value of your order and the shipping option you choose. The shipping fee for a specific order will be calculated based on the items in your shopping cart.

6. Questions and Contact

If you have any questions or concerns about the shipping and delivery process, our customer service team is always happy to help.
We do our best to make your shopping experience smooth and enjoyable. This information is provided to help you better understand our shipping and delivery processes. Please don’t hesitate to contact us if you have any further questions.

1. Cancellation Policy

Customer satisfaction is important to us. You may cancel your online orders under the following conditions:
a. Cancellation Period: To cancel your order, you must notify us within 24 hours after placing the order. Cancellation requests made within this time frame will be processed.
b. Cancellation Process: To cancel your order, please contact us. After the cancellation is processed, your payment will be refunded to your original payment method.

2. Return Policy

If you are not satisfied with our products, you may return them under the following conditions:
a. Return Period: You can submit your return request within 14 days after receiving the product.
b. Return Conditions: The returned products must be unused, undamaged, and in resalable condition.
c. Return Process: After submitting your return request, you must return the products. Once approved, your payment will be refunded to your original payment method.

3. Exchange Policy

If you wish to exchange your product for a different one, you can request an exchange under the following conditions:
a. Exchange Period: You can request an exchange within 14 days after receiving the product.
b. Exchange Conditions: The product to be exchanged must be unused, undamaged, and in resalable condition.
c. Exchange Process: After submitting your exchange request, you must return the product. Once the exchange is approved, the new product will be sent to you.

4. Contact

For more information about cancellations, returns, or exchanges, or to submit a request, please contact us.
This policy applies to products purchased through our website or mobile application. For legal compliance, we recommend consulting a professional legal advisor if needed.